Lodge a complaint
Bayport’s complaints handling process affords you the opportunity to tell us why our product or service did not meet your expectations, or if we made an error. We value your feedback as it helps us to evaluate and improve our service, products, and processes. We do our best to address all complaints quickly and fairly.
Online self service
You can access Bayport’s new online client services portal directly by clicking here.
Alternatively, you can email our client services team directly at [email protected].
Please ensure that you include the following information in your complaint:
-
- Your ID number
- Your telephone number and email address
- Your account reference number (if known)
- The nature of the complaint
Still not satisfied that the outcome of your complaint is fair?
Bayport has a Customer Advocacy Office. The role of this office is to objectively review complaints, where the customer is not satisfied that the outcome was fair. Submissions to the Customer Advocacy Office may be sent to the following:
- Email: [email protected]
- Fax: 086 231 3719
- Customer Advocacy Office
- 3 Alice Lane
- Sandton
- 2196
- South Africa
Please ensure that you include the following information in your submission:
- Account or policy number
- ID Number
- Reason for dissatisfaction with the outcome of your complaint
- What you would like us to do to make things right for you
- Details of the initial outcome of the complaint
Regulatory offices
If after receiving our final decision, you are still dissatisfied with the outcome of our decision, you may refer your complaint to the following regulatory ombudsman’s office.
- Address
- PO Box 805
- Pinegowrie
- 2123
- Call Centre: 0681 662 837
- Fax: 086 683 4644
- Email: [email protected]
- Private Bag X45
- Claremont
- 7735
- Telephone: 0860 103 236 or (021) 657-5000
- Fax: (021) 674-0951
- Email: [email protected]
- Address:
- PO Box 74571
- Lynwood Ridge
- 0040
- Telephone: +27 12 762 500 / +27 12 470 9080
- Fax: +27 86 764 1422/ +27 12 348 3447
- Email: [email protected]
- Website: www.faisombud.co.za
- Address
- 33 Hoofd street
- Forum III 3rd Floor
- Braampark
- P.O Box 31533
- Braamfontein
- Johannesburg
- 2017
- Complaints email: [email protected]
- General enquiries email: [email protected]